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Delivery, Collection and
Returns Information

Delivery

Please click on the variable options on our checkout page.

Cladco offer a Nationwide delivery service (UK Mainland) We offer a range of options, please see the table below.

Useful Links: Delivery Policy | Collection Policy

Delivery

Delivery is estimated 5 working days (1 week).


Collection

Collection from our Okehampton or Andover warehouse. Please note we need 2 hour notice.


Sample Packs

Sample packs are sent via Courier and delivered within 3-5 working days.

Pricing Table

TYPEWHEN?HOW MUCH?
 
National Delivery
(Orders under £1000)
Estimated 5 working days*£192.00
(Orders over £1000)Estimated 5 working days*£96.00
(Orders over £1500)Estimated 5 working days*FREE
Scotland DeliveryEstimated 15 working days*£360.00
 
Parcelforce Standard
(Small Parcels)
3-5 Working Days£5.99
Parcelforce Standard
(Large Parcels)
3-5 working days£24.99
 
Sample Packs5 Working DaysFREE
*Please allow for public holidays and weekends (non-delivery days)

When your goods are delivered these are sometimes delivered on a pallet with the necessary associated packaging to ensure they arrive with you in the best possible condition. We view the pallet and packaging as necessary for the protection of the goods and therefore will be a part of what is delivered to you. It is your responsibility to dispose of these items in a responsible manner when appropriate.

 

Easter Closure

Good Friday – Closed

Easter Saturday – Open 08:00 – 13:00

Easter Sunday – Closed

Easter Monday – Closed

Tuesday 2nd April – Open 08:00 – 17:00

Delivery

We will always endeavour to give you an adequate notice period prior to your delivery. We ensure deliveries are Monday to Friday and not delivered at weekends. This is also applicable for Royal Mail, Evri, Pall-Ex and Parcelforce deliveries.

Please read carefully the information below before completing an order.

Cost of delivery

England & Wales - Up to £192 on orders under £1000, £96 on orders over £1000, and free delivery on orders over £1500.

Scotland - £360 for all orders (shipping addresses on the Isles of Scotland require a pre-arranged port for delivery, as we can only deliver to ports).

Internal Slatted Wall Panels Only (Pall-Ex) - £96

Please note: remote areas and Highlands may incur an additional delivery charge. Please enter your postcode at checkout to obtain a price. If you are unsure of your location cost, please contact us on 01837 659901.

Free delivery

Free delivery is available on orders over £1500 (incl. VAT) to shipping addresses within England & Wales only (excludes Scotland).

Delivery schedule

Deliveries are made Monday to Friday only. We aim to give you as much notice as possible according to our delivery schedules.

England & Wales - Allow up to 1 week (5 working business days) for delivery after your order has been placed.

Scotland – up to 15 working days for delivery after your order has been placed.

Internal Slatted Wall Panels Only (Pall-Ex) – Allow up to 48 hours for delivery after your order has been placed.

For small orders, such as sample packs, we send via Evri Postage. This service usually takes 3-5 working days to arrive.

Please note: we cannot deliver on weekends or bank holidays. This applies to all deliveries including Evri, Parcelforce, Pall-Ex and Royal Mail.

Delivery dates are subject to change and orders may be delivered before or after an allocated time slot, however, we aim to avoid doing so.

Delivery access and considerations

Please include unavailable dates, access concerns and unavailable times during the day within the Delivery Remarks field at checkout.

Important: we urge you not to employ anyone to install products before they have been delivered and checked upon arrival.

If you have any access issues, delivery concerns to your property, or if you live in an area with weight or height restrictions, please contact us before placing your order. This is so our transport team can be aware of any issues when booking in your delivery, as our vehicles are large and require adequate space to manoeuvre.

If you are unsure of any restrictions or access issues to your property, or have any questions about the above, please contact us by calling 01837 659901.

Once you’ve placed your order

Please ensure that you submit two working telephone numbers (preferably one being a mobile phone number to receive text messages) for our transport team to contact you.

After your order has been picked, our transport team will contact you via text on the contact mobile phone number provided with a delivery date. Our drivers will aim to call you before they arrive at your site/home. As we are in our busiest period, please bear with us when waiting for your delivery slot.

We use a variety of vans and lorries of up to 26 tonnes, and the vast majority of our deliveries are made on vehicles larger than 7.5 tonnes. You will need to ensure that the delivery address has sufficient access for a vehicle of this size.

Please note: once you have received details of your delivery via text and/or email you must inform us of any changes at least 24 hours before the scheduled delivery is due to take place. Any changes made after this time may result in you incurring additional delivery charges.

What happens on the day of delivery?

Cladco offers a kerbside delivery service only, which does not include the driver carrying products any distance to his/her property.

If the vehicle is invited onto the customer’s property, it is entirely at the risk of the customer. Cladco and its drivers will not be liable for any damage to the property.

Not all our delivery lorries have cranes and it is the customer’s responsibility to provide assistance to the driver to help unload. Please bear in mind that the items delivered can be heavy and sharp. Anyone giving assistance to the driver should wear suitable gloves and clothing, and must also be physically capable to assist.

When delivered, your products may arrive on a timber pallet with additional packaging surrounding the goods. The pallet, as well as any further packaging, are deemed necessary precautions and are assigned as part of your order. Therefore, the responsibility of disposing of any packaging will be solely down to the recipient of the goods.

Making changes to your order

In order for us to ensure that you receive the exact goods you have ordered, any changes you deem necessary to your order will result in your order being cancelled and re-raised.

We may need to create a second order to follow on from an initial delivery. We cannot edit existing orders, as this helps us to avoid any confusion and to provide a better service to all of our customers.

Okehampton Collections

Certain product lines are available for collection from our Okehampton (Devon) HQ. This option will show at checkout, where available. 

Standard collection lead time is 3-5 working days. Please note, this may vary depending on the product.

If you require your order to be ready for collection after 2 hours, please select the appropriate option at checkout.

When collecting on a Saturday, please note that the cut-off time for collections is 12:30pm.

Find more information about our Okehampton (Devon) HQ here.

COLLECTION TIMES

Okehampton, Devon

Monday - Friday 08:00 - 17:00

Saturday - 08:00 - 12:30

Sunday - Closed

 

Andover Collections

Some of our products are available for collection from our Andover (Hampshire) branch. This location will become available to select at checkout, where applicable.

Please allow 3-5 working days before collecting your items. Lead times may vary depending on the product.

If you would like to collect your order after 2 hours, please choose this option at checkout. Please note that collections are only available from Monday-Friday, 08:00 - 17:00 & Saturday, 08:00 - 12:30.

Find out more details about our Andover (Hampshire) branch here.

COLLECTION TIMES

Andover, Hampshire

Monday - Friday 08:00 - 17:00

Saturday - 08:00 - 12:30

Sunday - Closed

 

Vehicles we can and cannot load

Cladco Profiles will only load flatbed lorries and flatbed trailers for insurance purposes. If the appropriate vehicle is not available, two people would be required for a collection.

Cladco Profiles will NOT load any vehicles with roof racks, horse boxes, cattle lorries or fixed-sided trailers. Cladco Profiles has the right to refuse loading a vehicle for any reason.

Before arranging a collection, please read our Customer Collection Notice below.

Customer Collection Notice

For those customers wishing to collect materials, we ask you report to the office first in order to be seen by a member of the sales team. Your goods will then be picked and brought to your vehicle.

Please note that during busy periods you may experience a wait while our yard staff serve other customers or are loading/unloading other vehicles.

We respectfully draw your attention to the following points:

  • It is the ultimately the responsibility of the customer to load his/her vehicle and to ensure the goods are safely/ securely strapped down.
  • Our staff will be happy to assist you load your goods onto appropriate vehicles by way of fork lift trucks. Our staff will not handball any goods into enclose vehicles. The loading of the vehicle is carried out entirely at the customers own risk. We will not be held liable for any damage that may occur to your vehicle or goods collected from our premises during the transport of said goods.
  • It is the responsibility of the customer to ensure both their vehicle and the goods are safe when they leave our premises.
  • We can advise the approximate weight of materials prior to you arriving so that you can be sure your vehicle is capable of carrying the intended load. Please ensure that you bring appropriate ropes, straps or other securing materials as we are unable to provide you with any upon arrival.
  • We strongly recommend you bring suitable protection materials to prevent your ropes/straps etc. be damaged by these edges. We recommend that you use good quality protective gloves when handling materials.

Returns

Returns can be arranged through our Customer Support Team, and are subject to our terms and conditions. If you wish to return a product, please email [email protected] stating your order number, contact details and goods to be returned, within 14 days of receiving your order. You then have a further 14 days to return the goods (we do not collect returns).

Returns are made at the customer’s cost, and must be sent via a signed for, tracked secure service. Once received, we will issue a refund*, as long as the product is in an acceptable, and resaleable condition. Please note, all non-faulty items are subject to a 15% restocking fee, and products cannot be returned if they have been installed, laid or screwed with fixings.

Cladco are not responsible for any items damaged or lost in transit when returning to us. *Custom made products, such as Fibre Cement trims are ineligible for return unless faulty.