Delivery, Collection and
Returns Information

We will always endeavour to give you an adequate notice period prior to your delivery. We ensure deliveries are Monday to Friday and not delivered at weekends. This is also applicable for Royal Mail, Evri, Pall-Ex and Parcelforce deliveries.

Please read carefully the information below before completing an order.

Cost of delivery

England & Wales - Up to £192 on orders under £1000, £96 on orders over £1000, and free delivery on orders over £1500.

Scotland - £360 for all orders (shipping addresses on the Isles of Scotland require a pre-arranged port for delivery, as we can only deliver to ports).

Internal Slatted Wall Panels Only (Pall-Ex) - £96

Please note: remote areas and Highlands may incur an additional delivery charge. Please enter your postcode at checkout to obtain a price. If you are unsure of your location cost, please contact us on 01837 659901.

Free delivery

Free delivery is available on orders over £1500 (incl. VAT) to shipping addresses within England & Wales only (excludes Scotland).

Delivery schedule

Deliveries are made Monday to Friday only. We aim to give you as much notice as possible according to our delivery schedules.

England & Wales - Allow up to 1 week (5 working business days) for delivery after your order has been placed.

Scotland – up to 15 working days for delivery after your order has been placed.

Internal Slatted Wall Panels Only (Pall-Ex) – Allow up to 48 hours for delivery after your order has been placed.

For small orders, such as sample packs, we send via Evri Postage. This service usually takes 3-5 working days to arrive.

Please note: we cannot deliver on weekends or bank holidays. This applies to all deliveries including Evri, Parcelforce, Pall-Ex and Royal Mail.

Delivery dates are subject to change and orders may be delivered before or after an allocated time slot, however, we aim to avoid doing so.

Delivery access and considerations

Please include unavailable dates, access concerns and unavailable times during the day within the Delivery Remarks field at checkout.

Important: we urge you not to employ anyone to install products before they have been delivered and checked upon arrival.

If you have any access issues, delivery concerns to your property, or if you live in an area with weight or height restrictions, please contact us before placing your order. This is so our transport team can be aware of any issues when booking in your delivery, as our vehicles are large and require adequate space to manoeuvre.

If you are unsure of any restrictions or access issues to your property, or have any questions about the above, please contact us by calling 01837 659901.

Once you’ve placed your order

Please ensure that you submit two working telephone numbers (preferably one being a mobile phone number to receive text messages) for our transport team to contact you.

After your order has been picked, our transport team will contact you via text on the contact mobile phone number provided with a delivery date. Our drivers will aim to call you before they arrive at your site/home. As we are in our busiest period, please bear with us when waiting for your delivery slot.

We use a variety of vans and lorries of up to 26 tonnes, and the vast majority of our deliveries are made on vehicles larger than 7.5 tonnes. You will need to ensure that the delivery address has sufficient access for a vehicle of this size.

Please note: once you have received details of your delivery via text and/or email you must inform us of any changes at least 24 hours before the scheduled delivery is due to take place. Any changes made after this time may result in you incurring additional delivery charges.

What Size Lorry Will My Order Be Delivered On?

This is an approximate size comparison of our 26-tonne lorries to a standard bin lorry.

What happens on the day of delivery?

Cladco offers a kerbside delivery service only, which does not include the driver carrying products any distance to his/her property. Deliveries can only be made on flat, solid surfaces and cannot be made on steep inclines.

If the vehicle is invited onto the customer’s property, it is entirely at the risk of the customer. Cladco and its drivers will not be liable for any damage to the property. Please note that we can only deliver to ground floor/level locations.

Not all our delivery lorries have cranes and it is the customer’s responsibility to provide assistance to the driver to help unload. Please bear in mind that the items delivered can be heavy and sharp. Anyone giving assistance to the driver should wear suitable gloves and clothing, and must also be physically capable to assist.

When delivered, your products may arrive on a timber pallet with additional packaging surrounding the goods. The pallet, as well as any further packaging, are deemed necessary precautions and are assigned as part of your order. Therefore, the responsibility of disposing of any packaging will be solely down to the recipient of the goods.

Making changes to your order

In order for us to ensure that you receive the exact goods you have ordered, any changes you deem necessary to your order will result in your order being cancelled and re-raised.

We may need to create a second order to follow on from an initial delivery. We cannot edit existing orders, as this helps us to avoid any confusion and to provide a better service to all of our customers.