Returns Policy

Methods of Payment

Trust Payments

We have selected Trust Payments to manage the processing of payments through our website.

Trust Payments is trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world as a secure payment method.

Trust Payments accept the following payment cards: Google Pay, Apple Pay, Amex, Visa Credit, Visa Debit, Visa Electron, Visa Purchasing, V Pay, Mastercard, Mastercard Debit and Maestro.


We offer two payment options using Klarna, giving you the flexibility to pay in either 30 days or three monthly, interest-free instalments. Find out more about Klarna here.


Money Back Guarantee

If you wish to cancel your order, please notify us in writing via email to [email protected], including the name on the order, order number, billing address and reason for cancellation. Cancellations must be notified before order dispatch details are sent to the customer. Any goods cancelled after this stage may be subject to a re-stocking fee. All goods within the order must have been returned to Cladco Profiles Ltd in good condition before the refund will be processed.

All refunds will be credited to the original payment card used to make the order. Refunds take 3-5 working days to be processed; the time it takes to appear in your account depends on your banks processing time.’

To return an item which has been delivered, you must notify the company of your wish to return goods within 14 days, and goods must be returned within 28 days, from receipt of the goods. Please notify us in writing to [email protected] along with a copy of your proof of purchase.


Returns can be arranged through our Customer Support Team, and are subject to our terms and conditions. If you wish to return a product, please email [email protected] stating your order number, contact details and goods to be returned, within 14 days of receiving your order. You then have a further 14 days to return the goods (we do not collect returns).

Returns are made at the customer’s cost, and must be sent via a signed for, tracked secure service. Once received, we will issue a refund*, as long as the product is in an acceptable, and resaleable condition. Please note, all non-faulty items are subject to a 15% restocking fee, and products cannot be returned if they have been installed, laid or screwed with fixings.

Cladco are not responsible for any items damaged or lost in transit when returning to us. *Custom made products, such as Fibre Cement trims are ineligible for return unless faulty.

Returns addresses:
Cladco Profiles Returns Dept, Beardown Road, Exeter Road Industrial Estate Okehampton, Devon, EX20 1UA
or Cladco Profiles Ltd, 55 Reith Way, Andover, Hampshire, SP10 3TY

For further information on our returns process please see our Terms and Conditions, section nine.