Returns Policy

Methods of Payment

We have selected WorldPay to manage the processing of payments through our website.

WorldPay’s payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. WorldPay’s e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet.

With WorldPay, you are provided with a variety of options for payment for Cladco Profiles Ltd services. This includes Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron, Maestro and JCB.


Money Back Guarantee

If you wish to cancel your order please notify us in writing via email, including the name on the order, order number, billing address and reason for cancellation. Cancellations must be notified within five working days from when the order was placed for the goods to be canceled. Any goods cancelled after this stage may be subject to a re-stocking fee. All goods within the order must have been returned to Cladco Profiles Ltd in good condition before the refund will be processed.

All refunds will be credited to the original payment card used to make the order. Refunds take 3-5 working days to be processed, the time it takes to appear in your account depends on your banks processing time.

To return a delivered item, please email us within 14 days of the arrival of the goods with a copy of your proof of purchase to [email protected] Goods returned after this timeframe may be subject to a re-stocking fee.


An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original brand-new condition. Please note the decking boards cannot be returned if they have been laid or fixed down.

Returns are made at customers cost and must be sent via a signed for, tracked secure service. Goods will only be refunded once received and signed for by Cladco. Cladco are not responsible for any items lost in transit when returning to us.

Returns address: Cladco Profiles Returns Dept Beardown Road, Exeter Road Industrial Estate Okehampton, Devon, EX20 1UA

Please note - All non-faulty goods returned to the company are subject to a 15% re-stocking charge

For further information on our returns process please see our terms and conditions, section nine.