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Help & Advice

Here you will find all the latest frequently asked questions and useful guides on Cladco Decking®, Cladding, Fencing and balustrade products. Whether you need help with placing your order, or have a question regarding installation or aftercare, this section will have the answers.

 

The frequently asked questions below have information on ordering process, delivery information or queries, decking maintenance, decking aftercare and information about decking and cladding accessories. We have useful installation guides which can be found on our website for each type of decking, cladding or balustrade aswell as ways to finish your decking area. If you still cannot find the answer for your queries please do contact a member of our team on 01837 659901 or email us at [email protected]

 

General Information
Does decking need planning permission? 
Cladco Composite and PVC Decking could require planning permission. Unless Decking is being added to a listed building or a property based within a conservation area, Decking should only require planning permission if the height of the Deck exceeds ...
My garden slopes, can I still fit a Deck?
Yes, Decking can be used as a great design tool to help flatten out your garden space. If you are installing a Deck on a sloped garden, be sure to measure and install the Structural Joists correctly, the base and Joists may need to be cut to different...
What is a Composite Board?
A composite board, such as Cladco Decking, Cladding or Fencing are made from an amalgamation of wood and plastic. 60% wood fibres and 40% plastic with a bonded agent and other additives. Composite boards come with a range of benefits which traditional...
Where are you based?
We are based in Okehampton, Devon. Please see the contact us section 
Where to buy Composite Decking?
Cladco Profiles, based in Okehampton, Devon, is the UK's leading supplier of roofing and decking. Purchase via our website or our sales team on 01837 659901. Order a sample pack here. 
What is Composite Decking?
Composite Decking is a range of decking, with a longer life-span than traditional timbre as well as a variety of other features due to its interior being 60% wood fibres and 40% plastic with bonding agents and other additives. The decking also comes...
How much is Cladco Composite Decking?
Depending on the type of board you're wanting, solid or hollow, if you want a bullnose edge or corner trim and the size of your project prices differ. Use our decking calculator to generate a quote
Do you install the product?
We only supply the products, we do not install the product, however the products are simple to install for any competant DIYer. Please see our installation guides here: 
How do I install my product?
Please see our range of installation guides here.
What is the minimum order amount?
Cladco Profiles works hard to fufill any order amount, and we do not have a minium order amount. You can place an order via the website or by contacting our sales team on 01837 659901
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Delivery Information
What days do you deliver?
Cladco Profiles delivers to Mainland UK Mondays - Fridays, find out more here about our delivery service here. 
Can I collect the items?
Please see our collection information here
Do you offer a Delivery Service?
The majority of items are delivered on our own vehicles however some smaller parcels and samples can be sent with Royal Mail or Parcelforce. Please see our delivery page here. 
Do you deliver outside of the UK?
All items are for Mainland UK Delivery only, we do not offer delivery outside of this, Please see our delivery page for further information. 
Do you offer express delivery?
For larger items such as decking, cladding or fencing boards we do not offer express delivery. Smaller items such as sample packs or accessories can be sent with an express Parcelforce service. For more information, please see our delivery page
Can you post out items?
For items that are 2.2m or smaller, a postage fee is required and these may take 3-5 working days to arrive.
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Product Information
Will Premium PVC Decking expand and contract?
Cladco Premium PVC Decking Boards have a low absorption rate of water, thanks to the PVC interior and exterior ASA Resin. The low-absorption rate and the man-made interior properties of PVC Decking means the Boards should not expand or contract. Find...
Can PVC Decking Boards become slippery when wet?
Cladco Premium PVC Decking Boards, are made from man-made materials, the absence of natural wood, within the Boards, means they should not absorb moisture, which could make the Boards slippery. Cladco Premium PVC Decking Boards have a textured woodgrain...
What are Composite Wall Cladding Flashings and Trims?
Flashings and Trims are used to seal the edges and corners of a building, ensuring no water can penetrate the Cladding and potentially cause issues between the walls of the home and the Boards. Cladco Composite Wall Cladding Flashings and Trims include...
Can Fibre Cement Wall Cladding Boards be cut?
Yes, Cladco Fibre Cement Wall Cladding Boards can be cut. When cutting fine dust is released into the atmosphere - the mineral itself is harmless, however dangerous if inhaled and will constitute a health hazard. A Level P3 Respiratory Protective Mask...
Are there any colour variations between Cladco Composite Decking Board Lengths?
Cladco 2.4m and 4m Composite Decking Boards are coloured as separate batches, which could result in slight differences in shading and coverage. Colour Variations can occur in Composite Decking Boards due to the Board's natural elements. We recommend...
What are the differences between Hollow and Solid Composite Decking Boards?
Both Cladco Composite Hollow and Solid Decking Boards benefit from low-maintenance, low-slip and UV and insect-resistant properties. However, Solid Decking Boards are made of solid material and can be used for high footfall areas and offer better sound...
Are Cladco Composite Decking Boards Hollow?
Cladco Composite Decking is available in either Hollow or Solid core. Hollow Composite Decking Boards are made with a unique 5-hole honeycomb structure for increased strength and durability. Hollow Decking Boards are available in both Woodgrain and Original...
Will Composite Decking Boards fade over time?
Cladco Composite Decking Boards have UV-resistant properties. However, like anything left outside, Cladco Composite Decking may fade over time, although this should only give the Boards an attractive weathered look. Find out more about Cladco Composite...
Does Composite Decking need to be painted or stained?
Cladco Composite Decking Boards do not require any additional painting, staining or sanding. The low-maintenance properties of the Boards mean that they should only need the occasional clean. Cladco Decking Maintenance Guide can be found here.  ...
Why is Composite Decking more expensive than treated wood timber?
Composite Decking can be more expensive than traditional timber due to the higher cost of materials sourcing and manufacturing costs. As well as the additional additives, which gives the Boards their range of beneficial properties. Find out more about...
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Health and Safety
Can Fibre Cement Wall Cladding Boards be cut?
Yes, Cladco Fibre Cement Wall Cladding Boards can be cut. When cutting fine dust is released into the atmosphere - the mineral itself is harmless, however dangerous if inhaled and will constitute a health hazard. A Level P3 Respiratory Protective Mask...
Can you add a Firepit to Composite Decking?
Placing a firepit on your Composite Decking Boards is not recommended. Cladco Composite Decking Boards are made with part natural materials, which are not fire-resistant. Find out more about Cladco Composite Decking here.
Will Composite Decking become slippery when wet?
Cladco Composite Decking Boards have low-slip properties when installed with the narrow grooves facing up. However, like anything, extra care must be taken when the Boards are wet as there may be an increased slip risk in adverse weather such as frost...
Can I cut Composite Decking?
Yes, Composite Decking Boards can easily be cut using traditional wood cutting saws and tools. If cutting Boards to size, be sure to install the Boards directly after cutting. Please reference to HSE for further health and safety guidelines.
Is the Composite Fencing fire rated?
As Cladco Composite fencing boards are part wood, these are not fire rated.
Can you cut the boards for me?
We are unable to cut boards to length for customers, boards are easy to cut with a traditional saw, care must be taken when cutting the boards. Boards cannot be cut on our premises.
Can I cut boards at your premises?
Customers are unable to cut any product on our premises. This is against our health and safety practices and will not be allowed. 
Is the Composite Cladding fire rated?
As Cladco Composite cladding boards are part wood, these are not fire rated. Please see test results here.
Is the Composite Decking fire rated?
As Cladco Composite Decking boards are part natural wooden fibres, these are not fire-rated
Do Composite Decks get hot?
Like any material left in the hot sun for hours at a time, Composite Decking can get hot, however lighter colours are less likely to retain heat as much as the darker colours can.
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Stock Information
When are you getting more stock?
You can find out about our stock levels by signing up to our stock level alert on the product page, simply enter your email address on the page and you will be sent an alert the minute stock comes back in.
Do you have a stockist near me?
Please see a list of our stockists and traders here.
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Maintenance and Aftercare
Will Composite Decking Boards fade over time?
Cladco Composite Decking Boards have UV-resistant properties. However, like anything left outside, Cladco Composite Decking may fade over time, although this should only give the Boards an attractive weathered look. Find out more about Cladco Composite...
Can you paint Cladco Composite Decking?
Cladco Composite Decking Boards are available in a range of eight colours, allowing you to select a colour which will best suit your design and style preferences. Cladco Composite Decking Boards are unable to be painted, however thanks to the broad range...
Do I need to paint my Composite Wall Cladding Boards?
Cladco Composite Wall Cladding Boards are available in a variety of eight colours. The low-maintenance composite material does not need to be sanded, treated or varnished. Simply select your chosen colour, install and enjoy. Please note, Cladco Composite...
How do I maintain my product?
Cladco Composite products are low-maintenance, they do not need to be stained, sanded or varnished, Ensure that your deck is cleaned regularly. For more information see here. 
Can you power wash a Composite Deck?
Power washing your Composite Decking is perfect for ensuring your decking stays clean all year round, see our aftercare guide here. 
Can I use a pressure washer on Fibre Cement Cladding?
Pressure washers are not recommended to be used on Cladco Fibre Cement Wall Cladding Boards as the pressure could strip the Boards of their paint layers and properties. Simply clean using lukewarm or cold water and light detergent with a cloth or soft...
Are the Fibre Cement Wall Cladding Boards scratch resistant?
Cladco Fibre Cement Wall Cladding Boards, thanks to their three layers of baked paint, have increased scratch resistance properties. The baked paint increases the Boards’ durability and should not scratch, or mark easily. Boards may still scratch if...
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Installation
Can Wall Cladding be installed inside?
Yes, Cladco Composite Wall Cladding is a versatile Cladding material, designed to transform the exterior of your home. However, the Boards can easily be installed inside if desired. Find out more about the Cladco Composite Wall Cladding here.
How do I build a sturdy decking frame?
Cladco Composite Decking can be installed using either Composite or Timber Joists. The Joists must be installed with a maximum of 400mm space between each Joist, installed either on a concrete base or Weed Mat. See the Cladco Composite Joist Installation...
Can you install my Composite or PVC Decking for me?
Unfortunately, Cladco does not offer an installation service for any of our products. However, all products can be installed by any capable DIYer, with the easy to follow installation guides found here
Can you add a Firepit to Composite Decking?
Placing a firepit on your Composite Decking Boards is not recommended. Cladco Composite Decking Boards are made with part natural materials, which are not fire-resistant. Find out more about Cladco Composite Decking here.
Does Composite Decking need to be painted or stained?
Cladco Composite Decking Boards do not require any additional painting, staining or sanding. The low-maintenance properties of the Boards mean that they should only need the occasional clean. Cladco Decking Maintenance Guide can be found here.  ...
Are Cladco Composite Decking Boards reversible?
Cladco Decking Boards have two sides, the Original Board has one side with narrow grooves and the other with wider grooves. Cladco recommend installing the Boards with narrow grooves facing up to benefit from the low-slip and scratch-resistant properties...
Can you paint Cladco Composite Decking?
Cladco Composite Decking Boards are available in a range of eight colours, allowing you to select a colour which will best suit your design and style preferences. Cladco Composite Decking Boards are unable to be painted, however thanks to the broad range...
How many Composite Decking Boards do I need for my garden?
Calculate how many Decking Boards, Trims and Fixings you may need for your garden with the easy to use Cladco Decking Calculator here.
What is the best Decking to use around Swimming Pools?
Cladco Capstock Premium PVC Decking Board is suitable for poolside installations. The PVC Boards are made with a polyethene interior encased in durable ASA resin. Giving them a range of beneficial properties including low-slip, low-absorption features...
Do I need to paint my Composite Wall Cladding Boards?
Cladco Composite Wall Cladding Boards are available in a variety of eight colours. The low-maintenance composite material does not need to be sanded, treated or varnished. Simply select your chosen colour, install and enjoy. Please note, Cladco Composite...
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Prices
Why is Composite Decking more expensive than treated wood timber?
Composite Decking can be more expensive than traditional timber due to the higher cost of materials sourcing and manufacturing costs. As well as the additional additives, which gives the Boards their range of beneficial properties. Find out more about...
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