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Help & Advice

Here you will find all the latest frequently asked questions and useful guides on Cladco Decking, Cladding, Fencing and balustrade products. Whether you need help with placing your order, or have a question regarding installation or aftercare, this section will have the answers.

 

The frequently asked questions below have information on ordering process, delivery information or queries, decking maintenance, decking aftercare and information about decking and cladding accessories. We have useful installation guides which can be found on our website for each type of decking, cladding or balustrade aswell as ways to finish your decking area. If you still cannot find the answer for your queries please do contact a member of our team on 01837 659901 or email us at info@cladco.co.uk

 

General Information
Does decking need planning permission? 
Cladco Composite and PVC Decking could require planning permission. Unless Decking is being added to a listed building or a property based within a conservation area, Decking should only require planning permission if the height of the Deck exceeds ...
My garden slopes, can I still fit a Deck?
Yes, Decking can be used as a great design tool to help flatten out your garden space. If you are installing a Deck on a sloped garden, be sure to measure and install the Structural Joists correctly, the base and Joists may need to be cut to different...
What is a Composite Board?
A composite board, such as Cladco Decking, Cladding or Fencing are made from an amalgamation of wood and plastic. 60% wood fibres and 40% plastic with a bonded agent and other additives. Composite boards come with a range of benefits which traditional...
Where are you based?
We are based in Okehampton, Devon. Please see the contact us section 
Where to buy Composite Decking?
Cladco Profiles, based in Okehampton, Devon, is the UK's leading supplier of roofing and decking. Purchase via our website or our sales team on 01837 659901. Order a sample pack here. 
What is Composite Decking?
Composite Decking is a range of decking, with a longer life-span than traditional timbre as well as a variety of other features due to its interior being 60% wood fibres and 40% plastic with bonding agents and other additives. The decking also comes...
How much is Cladco Composite Decking?
Depending on the type of board you're wanting, solid or hollow, if you want a bullnose edge or corner trim and the size of your project prices differ. Use our decking calculator to generate a quote
Do you install the product?
We only supply the products, we do not install the product, however the products are simple to install for any competant DIYer. Please see our installation guides here: 
How do I install my product?
Please see our range of installation guides here.
What is the minimum order amount?
Cladco Profiles works hard to fufill any order amount, and we do not have a minium order amount. You can place an order via the website or by contacting our sales team on 01837 659901
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Delivery Information
What days do you deliver?
Cladco Profiles delivers to Mainland UK Mondays - Fridays, find out more here about our delivery service here. 
Can I collect the items?
Please see our collection information here
Do you offer a Delivery Service?
The majority of items are delivered on our own vehicles however some smaller parcels and samples can be sent with Royal Mail or Parcelforce. Please see our delivery page here. 
Do you deliver outside of the UK?
All items are for Mainland UK Delivery only, we do not offer delivery outside of this, Please see our delivery page for further information. 
Do you offer express delivery?
For larger items such as decking, cladding or fencing boards we do not offer express delivery. Smaller items such as sample packs or accessories can be sent with an express Parcelforce service. For more information, please see our delivery page
Can you post out items?
For items that are 2.2m or smaller, a postage fee is required and these may take 3-5 working days to arrive.
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Product Information
Will Premium PVC Decking expand and contract?
Cladco Premium PVC Decking Boards have a low absorption rate of water, thanks to the PVC interior and exterior ASA Resin. The low-absorption rate and the man-made interior properties of PVC Decking means the Boards should not expand or contract. Find...
Can PVC Decking Boards become slippery when wet?
Cladco Premium PVC Decking Boards, are made from man-made materials, the absence of natural wood, within the Boards, means they should not absorb moisture, which could make the Boards slippery. Cladco Premium PVC Decking Boards have a textured woodgrain...
What are Composite Wall Cladding Flashings and Trims?
Flashings and Trims are used to seal the edges and corners of a building, ensuring no water can penetrate the Cladding and potentially cause issues between the walls of the home and the Boards. Cladco Composite Wall Cladding Flashings and Trims include...
Can Fibre Cement Wall Cladding Boards be cut?
Yes, Cladco Fibre Cement Wall Cladding Boards can be cut. When cutting fine dust is released into the atmosphere - the mineral itself is harmless, however dangerous if inhaled and will constitute a health hazard. A Level P3 Respiratory Protective Mask...
Can I order a sample from you?
Samples can be ordered for all products, please see our website here. 
Do you offer free samples?
We often have FREE sample discount codes promoted on our social media pages. Follow us on Facebook, Twitter or instagram to stay upto date with product releases, inspirational projects and sample codes.
What's your warranty?
Cladco Composite Decking has a ten-year warranty subject to installation. Cladco PVC Decking has a 25 year warannary subject to terms and conditions. Find out more about our warranty by visitng the terms and conditions. 
Are products manufactured to length?
Cladco Composite decking boards are available in two lengths, 4m and 2.4m Fencing boards are available in 3.6m lengths and Cladco Wall Cladding is available in 3.6m lengths. We are unable to cut any products to size for customers.
How long in feet are the boards?
1m is 3.28 feet. A 4m Decking board is 13.12feet and the 2.4m Decking board is 7.87feet
Can Cladco Fibre Cement Wall Cladding Boards be painted?
Cladco Fibre Cement Wall Cladding has been painted using a paint and bake method which gives the Boards increased durability and strength. Boards can either be painted an alternative colour (if you are doing this, we recommend purchasing the Unpainted...
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Health and Safety
Can Fibre Cement Wall Cladding Boards be cut?
Yes, Cladco Fibre Cement Wall Cladding Boards can be cut. When cutting fine dust is released into the atmosphere - the mineral itself is harmless, however dangerous if inhaled and will constitute a health hazard. A Level P3 Respiratory Protective Mask...
Is the Composite Fencing fire rated?
As Cladco Composite fencing boards are part wood, these are not fire rated.
Can you cut the boards for me?
We are unable to cut boards to length for customers, boards are easy to cut with a traditional saw, care must be taken when cutting the boards. Boards cannot be cut on our premises.
Can I cut boards at your premises?
Customers are unable to cut any product on our premises. This is against our health and safety practices and will not be allowed. 
Is the Composite Cladding fire rated?
As Cladco Composite cladding boards are part wood, these are not fire rated. Please see test results here.
Is the Composite Decking fire rated?
As Cladco Composite Decking boards are part natural wooden fibres, these are not fire-rated
Do Composite Decks get hot?
Like any material left in the hot sun for hours at a time, Composite Decking can get hot, however lighter colours are less likely to retain heat as much as the darker colours can.
Are Composite Decks safe for Children and Pets?
Composite Decking is perfectly safe for children and pets, unlike timber decking it will not splinter ensuring children and pets are safe from potential danger. Composite Decking has a hidden T Clip fixing system meaning screws are hidden from view ...
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Stock Information
When are you getting more stock?
You can find out about our stock levels by signing up to our stock level alert on the product page, simply enter your email address on the page and you will be sent an alert the minute stock comes back in.
Do you have a stockist near me?
Please see a list of our stockists and traders here.
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Maintenance and Aftercare
How do I maintain my product?
Cladco Composite products are low-maintenance, they do not need to be stained, sanded or varnished, Ensure that your deck is cleaned regularly. For more information see here. 
Can you power wash a Composite Deck?
Power washing your Composite Decking is perfect for ensuring your decking stays clean all year round, see our aftercare guide here. 
Can I use a pressure washer on Fibre Cement Cladding?
Pressure washers are not recommended to be used on Cladco Fibre Cement Wall Cladding Boards as the pressure could strip the Boards of their paint layers and properties. Simply clean using lukewarm or cold water and light detergent with a cloth or soft...
Are the Fibre Cement Wall Cladding Boards scratch resistant?
Cladco Fibre Cement Wall Cladding Boards, thanks to their three layers of baked paint, have increased scratch resistance properties. The baked paint increases the Boards’ durability and should not scratch, or mark easily. Boards may still scratch if...
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Installation
Can Wall Cladding be installed inside?
Yes, Cladco Composite Wall Cladding is a versatile Cladding material, designed to transform the exterior of your home. However, the Boards can easily be installed inside if desired. Find out more about the Cladco Composite Wall Cladding here.
How do I build a sturdy decking frame?
Cladco Composite Decking can be installed using either Composite or Timber Joists. The Joists must be installed with a maximum of 400mm space between each Joist, installed either on a concrete base or Weed Mat. See the Cladco Composite Joist Installation...
How do you install Cladco Composite Wall Cladding?
Cladco Composite Wall Cladding has a simple installation process. Please see our horizontal installation guide here. Please see our vertical installation guide here. 
Can I install Wall Cladding Vertically?
Can I install Wall Cladding Vertically?
Wall Cladding can be installed vertically or horizontally, follow our guide here: Please use our handy online wall cladding calculator to work out how many boards are required. 
How to install a Bullnose Decking Board?
For a sophisticated and professional finish, Cladco Composite Bullnose boards are easy to install, see our guide here. 
What is a Fascia board?
A fascia board is installed around the borders of your decking installation, hiding the underside, or joists, purely serving an aesthetic purpose. Fascia boards can be created using leftover decking boards.
Do I need a Fascia Board with my Decking project?
Fascia boards can be used to hide the joist support structure of a decking project, their purpose is purely for aesthetics. Fascia boards are an optional extra for any decking project and can be used as either a skirting trim or a decking board used...
How do you install Cladco Composite Decking?
Composite Decking is simple to install, please see our easy to follow installation guide here: 
Can I install Wall Cladding Horizontally?
Wall Cladding can be installed vertically or horizontally, follow our guide here. Please note the amount of boards needed may differ depending on which way you plan to install the boards, for advice on how many boards you may require, please visit our...
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