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    Back | Help & Advice

    Help & Advice

    Here you will find all the latest frequently asked questions and useful guides on our Decking, Cladding, Fencing and Decking Balustrade products. Whether you need help with placing your order, or have a question regarding installation or aftercare, this section will have the answers.

     

    The frequently asked questions below have information on ordering process, delivery information or queries, decking maintenance, decking aftercare and information about decking and cladding accessories. We have useful installation guides which can be found on our website for each type of decking, cladding or balustrade aswell as ways to finish your decking area. If you still cannot find the answer for your queries please do contact a member of our team on 01837 659901 or email us at [email protected]

    Search the Knowledge Base below:

     

    General Information
    Does decking need planning permission? 

    Cladco Composite and PVC Decking could require planning permission. Unless Decking is being added to a listed building or a property based within a conservation area, Decking should only require planning permission if the height of the Deck exceeds 30cm, or if the Deck, along with other extensions takes up more than 50% of the Garden. Find out more about Planning Permission here

    My garden slopes, can I still fit a Deck?

    Yes, Decking can be used as a great design tool to help flatten out your garden space. If you are installing a Deck on a sloped garden, be sure to measure and install the Structural Joists correctly, the base and Joists may need to be cut to different lengths to ensure the Deck is level. See our Composite Decking installation guide here.

    Will Adding Cladding to my home increase its value?

    In most cases, adding Cladding to your home does not require planning permission, providing that the materials are off a similar appearance to the rest of your home. In some cases, you may need to apply for planning permission if your home is a listed building in an area of exceptional beauty or a national park. Please note that we are not licensed planning or building surveyors. We recommend speaking to a licenced professional.

     

    Read our blog post on the Five Benefits of adding composite wall cladding.

    Do I need planning permission to add Cladding to my home?
    In most cases, adding Cladding to your home does not require planning permission, providing that the materials are off a similar appearance to the rest of your home. In some cases, you may need to apply for planning permission if your home is a listed building in an area of exceptional beauty or a national park. Please note that we are not licensed planning or building surveyors. We recommend speaking to a licenced professional.
    Do I need planning permission for my Deck?

    Planning permission may be required for some Decking installations, however, some may not need planning permission. It all depends on where you live, how big your Deck is and how high will it be. See all the restrictions and what permissions you may need for your Decking installation here

    What is a Composite Board?

    A composite board, such as Cladco Decking, Cladding or Fencing are made from an amalgamation of wood and plastic. 60% wood fibres and 40% plastic with a bonded agent and other additives. Composite boards come with a range of benefits over traditional timber boards.

    Where are you based?

    We are based in Okehampton, Devon. Please see the contact us section 

    Where to buy Composite Decking?

    Cladco Profiles, based in Okehampton, Devon, is the UK's leading supplier of roofing and decking. Purchase via our website or our sales team on 01837 659901. Order a sample pack here. 

    What is Composite Decking?

    Composite Decking is a range of decking, with a longer life-span than traditional timbre as well as a variety of other features due to its interior being 60% wood fibres and 40% plastic with bonding agents and other additives. The decking also comes in a range of eight colours. Learn more here: 

    How much is Cladco Composite Decking?

    Depending on the type of board you're wanting, solid or hollow, if you want a bullnose edge or corner trim and the size of your project prices differ. Use our decking calculator to generate a quote

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    Delivery Information
    What days do you deliver?

    Cladco Profiles delivers to Mainland UK Mondays - Fridays, find out more here about our delivery service here. 

    Can I collect the items?

    Please see our collection information here

    Do you offer a Delivery Service?

    The majority of items are delivered on our own vehicles however some smaller parcels and samples can be sent with Royal Mail or Parcelforce. Please see our delivery page here. 

    Do you deliver outside of the UK?

    All items are for Mainland UK Delivery only, we do not offer delivery outside of this, Please see our delivery page for further information. 

    Do you offer express delivery?

    For larger items such as decking, cladding or fencing boards we do not offer express delivery.
    Smaller items such as sample packs or accessories can be sent with an express Parcelforce service. For more information, please see our delivery page

    Can you post out items?

    For items that are 2.2m or smaller, a postage fee is required and these may take 3-5 working days to arrive.

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    Product Information
    Will Premium PVC Decking expand and contract?

    Cladco Premium PVC Decking Boards have a low absorption rate of water, thanks to the PVC interior and exterior ASA Resin. The low-absorption rate and the man-made interior properties of PVC Decking means the Boards should not expand or contract. Find out more about Cladco Premium PVC Decking with our Sample Packs here.

    Can PVC Decking Boards become slippery when wet?

    Cladco Premium PVC Decking Boards, are made from man-made materials, the absence of natural wood, within the Boards, means they should not absorb moisture, which could make the Boards slippery. Cladco Premium PVC Decking Boards have a textured woodgrain surface, the rough feel and gritted surface provides the Boards with low-slip properties.   

    Find out more about Cladco Premium PVC Decking with our sample packs here.

    What are Composite Wall Cladding Flashings and Trims?

    Flashings and Trims are used to seal the edges and corners of a building, ensuring no water can penetrate the Cladding and potentially cause issues between the walls of the home and the Boards. 

    Cladco Flashings and Trims include: 

    Starter Strip – This is installed at the base of your project, the galvanized steel Starter Strip is attached to the base Batten. The Wall Cladding Boards are then slotted into place, creating a support for the next Wall Cladding Board. 

    Corner Trim – These can add the finishing touches to your Cladding Project, designed to complete the look.  

    Skirting Trim – These are used, similar to Corner Trims, to complete your Composite Cladding project. Skirting Trims can create beautiful borders around windows and doors. 

    Can Fibre Cement Wall Cladding Boards be cut?

    Yes, Cladco Fibre Cement Wall Cladding Boards can be cut. When cutting fine dust is released into the atmosphere - the mineral itself is harmless, however dangerous if inhaled and will constitute a health hazard. A Level P3 Respiratory Protective Mask should be worn when cutting the Boards. The Boards must be cut outside. Further information and other applicable legislative requirements can be found by visiting the Health and Safety Executive’s website.

    Are there any colour variations between Cladco Composite Decking Board Lengths?
    Cladco 2.4m and 4m Composite Decking Boards are coloured as separate batches, which could result in slight differences in shading and coverage. Colour Variations can occur in Composite Decking Boards due to the Board's natural elements. We recommend purchasing all Composite Decking Boards in the same lengths, which reduces the risk of colour variations across your projects. We work hard to ensure all batches are as similar in colour as possible, but slight differences can occur.
    What are the differences between Hollow and Solid Composite Decking Boards?

    Both Cladco Composite Hollow and Solid Decking Boards benefit from low-maintenance, low-slip and UV and insect-resistant properties. However, Solid Decking Boards are made of solid material and can be used for high footfall areas and offer better sound absorption qualities than Hollow Decking Boards, which have a 5-hole honeycomb interior. Find out more about the differences here.

    Are Cladco Composite Decking Boards Hollow?

    Cladco Composite Decking is available in either Hollow or Solid core. Hollow Composite Decking Boards are made with a unique 5-hole honeycomb structure for increased strength and durability. Hollow Decking Boards are available in both Woodgrain and Original Finish. See our Hollow range here.

    Will Composite Decking Boards fade over time?

    Cladco Composite Decking Boards have UV-resistant properties. However, like anything left outside, Cladco Composite Decking may fade over time, although this should only give the Boards an attractive weathered look. Find out more about Cladco Composite Decking and order a sample pack here.

    Does Composite Decking need to be painted or stained?

    Cladco Composite Decking Boards do not require any additional painting, staining or sanding. The low-maintenance properties of the Boards mean that they should only need the occasional clean. Cladco Decking Maintenance Guide can be found here.  Composite Decking Cleaner can be purchased here.

    Why is Composite Decking more expensive than treated wood timber?

    Composite Decking can be more expensive than traditional timber due to the higher cost of materials sourcing and manufacturing costs. As well as the additional additives, which gives the Boards their range of beneficial properties. Find out more about the difference between Timber and Composite Decking Boards here.

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    Health and Safety
    Can Fibre Cement Wall Cladding Boards be cut?

    Yes, Cladco Fibre Cement Wall Cladding Boards can be cut. When cutting fine dust is released into the atmosphere - the mineral itself is harmless, however dangerous if inhaled and will constitute a health hazard. A Level P3 Respiratory Protective Mask should be worn when cutting the Boards. The Boards must be cut outside. Further information and other applicable legislative requirements can be found by visiting the Health and Safety Executive’s website.

    Can you add a Firepit to Composite Decking?

    Placing a firepit on your Composite Decking Boards is not recommended. Cladco Composite Decking Boards are made with part natural materials, which are not fire-resistant. Find out more about Cladco Composite Decking here.

    Will Composite Decking become slippery when wet?

    Cladco Composite Decking Boards have low-slip properties when installed with the narrow grooves facing up. However, like anything, extra care must be taken when the Boards are wet as there may be an increased slip risk in adverse weather such as frost or rain.

    Can I cut Composite Decking?

    Yes, Composite Decking Boards can easily be cut using traditional wood cutting saws and tools. If cutting Boards to size, be sure to install the Boards directly after cutting. Please reference to HSE for further health and safety guidelines.

    Are all Composite Decking Boards low-slip?

    Not all Composite Decking Boards provide a low-slip surface. Our Original Composite Decking Boards have a side featuring narrow-grooves, which provide low-slip benefits due to increased water run-off. Our Woodgrain Composite Decking Boards however do not offer low-slip properties.  We recommend installing our Decking Boards with a slight run-off to prevent standing water from freezing and becoming slippery.

    Is the Composite Fencing fire rated?
    As Cladco Composite fencing boards are part wood, these are not fire rated.
    Can you cut the boards for me?

    We are unable to cut boards to length for customers, boards are easy to cut with a traditional saw, care must be taken when cutting the boards. Boards cannot be cut on our premises.

    Can I cut boards at your premises?

    Customers are unable to cut any product on our premises. This is against our health and safety practices and will not be allowed. 

    Is the Composite Cladding fire rated?

    As Cladco Composite cladding boards are part wood, these are not fire rated. Please see test results here.

    Is the Composite Decking fire rated?

    As Cladco Composite Decking boards are part natural wooden fibres, these are not fire-rated

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    Stock Information
    When are you getting more stock?
    You can find out about our stock levels by signing up to our stock level alert on the product page, simply enter your email address on the page and you will be sent an alert the minute stock comes back in.
    Do you have a stockist near me?

    Please see a list of our stockists and traders here.

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    Maintenance and Aftercare
    Will Composite Decking Boards fade over time?

    Cladco Composite Decking Boards have UV-resistant properties. However, like anything left outside, Cladco Composite Decking may fade over time, although this should only give the Boards an attractive weathered look. Find out more about Cladco Composite Decking and order a sample pack here.

    Can you paint Cladco Composite Decking?

    We supply our Composite Decking Boards in eight colour variations and do not recommend painting our Boards.

    Do I need to paint my Composite Wall Cladding Boards?

    Cladco Composite Wall Cladding Boards are available in a variety of eight colours. The low-maintenance composite material does not need to be sanded, treated or varnished. Simply select your chosen colour, install and enjoy. Please note, Cladco Composite Decking Boards cannot be painted. Find out more about Composite Wall Cladding here.

    When do I do know it’s time to replace my wooden decking?

    Look for signs of warping or cracking due to over saturation of water, as well as insect infestation and rot. All of these are signs that indicate your decking boards will need replacing, and that the structural integrity of your deck has been weakened and could collapse under heavy weight or impact.

    How do I maintain my product?

    Cladco Composite products are low-maintenance, they do not need to be stained, sanded or varnished, Ensure that your deck is cleaned regularly. For more information see here. 

    Can you power wash a Composite Deck?

    Power washing your Composite Decking is perfect for ensuring your decking stays clean all year round, see our aftercare guide here. 

    Will aluminium Balustrades scratch or rust?

    Aluminium Balustrades are less likely to scratch or rust. Aluminium is a durable and highly resistant material which will not corrode or rust over time. The perfect material for outdoor installations. Should any damage occur to the material, this may damage the exterior surface integrity and should be painted at first chance.

    Balustrades made with powder coated material, do they rust?

    The powder coating on aluminium balustrades is a thick, dense finish, providing the balustrade with a durable long-lasting finish. With a number of benefits: 1. The thick coating protects the material from scratching, fading and rusting. 2. The coating can be applied quickly and easily, only one coat is necessary to see results. 3. Colours or other custom finishes can be added to the powder coating for a unique and stylised protective look. 4. Adding a powder coating to your aluminium balustrades produces less volatile organic compounds than alternative finishing processes, making it more environmentally friendly 5. As the powder coating is applied using a heated spray, an even finish across all surfaces occurs with no drips or traces of application. A smooth, seamless finish.

    How to paint Powder Coated Aluminium Balustrade System.
    1. Clean the Substrate - Remove any grease or dirt which could inhibit the subsequent coating from attaching. Ensure all dirt particles are removed. This can be done either by hand with a sponge and soap, or if the surface has a lot of dirt, pressure washing with an alkaline-based degreasing detergent can be used. Ensure all washing products are thoroughly rinsed off leave the balustrade to dry - 2. Remove Corrosion - If the balustrade is older, the powder-coating on the material may have started to corrode, leaving a small number of corrosion deposits. Ensure your powder coating does not show signs of breaking down if so, the coating will need to be stripped off. A chalky, white residue over the powder coating is a form of rust and must be removed, a nylon scouring pad will work, alternately a power sander will remove any red, white or corrosion, leaving a plain metal surface. Once all rust and corrosive coating has been removed, ensure any dust is cleared thoroughly. - 3. Abrade the Metal Surface - One of the most difficult obstacles in painting over the powder coating is ensuring the new coating bonds to the aluminium. Sanding the substrate removes the gloss from the original powder coating in order to provide a key so that the fresh coating will stick. If parts of the powder coating remain it is important to feather the edges, so that there aren’t any bumps or ridges on the surface. Once this is done, ensure any dust or residue is removed. - 4. Mask off Adjacent Surfaces - Some areas may need to be protected from the primer or paint. Areas can be covered with decorators’ tape, masking paper or sheeting, preventing the surfaces becoming resprayed or over-sprayed. - 5. Prime the Substrate - As soon as the metalwork is cleaned, removed of any rust and thoroughly dried. The areas can be primed and left to cure, it is best to do this as soon as possible, so the exposed areas do not get dirty or oxidised. Certain primers are appropriate for different alloys, ensure the correct primer is used for the different alloys and aluminium. To check if you’re using the correct primer, apply to a small area if the primer smears or can be wiped off with ease, then further abrading is needed. - 6. Spray Apply the Top Coat - There are many top-coats available on the market, ensure you purchase the top-coat designed for the material you wish to paint. A top coat can be selected in a choice of colours and gloss levels appropriate for painting over powder-coated aluminium, but it is crucial to select the right one. The top layer needs to be chosen to adhere to the primer or directly on to the aluminium if a primer hasn’t been used. Again, a professional spray-painting company will ensure the most appropriate product is used.
    Can I use a pressure washer on Fibre Cement Cladding?
    Pressure washers are not recommended to be used on Cladco Fibre Cement Wall Cladding Boards as the pressure could strip the Boards of their paint layers and properties. Simply clean using lukewarm or cold water and light detergent with a cloth or soft brush.
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    Installation
    Can Wall Cladding be installed inside?

    Yes, Cladco Composite Wall Cladding is a versatile Cladding material, designed to transform the exterior of your home. However, the Boards can easily be installed inside if desired. Find out more about the Cladco Composite Wall Cladding here.

    How do I build a sturdy decking frame?

    Cladco Composite Decking can be installed using either Composite or Timber Joists. The Joists must be installed with a maximum of 400mm space between each Joist, installed either on a concrete base or Weed Mat.

    See the Cladco Composite Joist Installation Guide for more details

    Cladco Premium PVC Decking must be installed using Treated Timber Joists on either a concrete or Weed Mat base. If using a ground/soild base ensure you have installed Cladco Weed Mat to prevent weed growth through the decking. PVC Installations should ensure a maximum of 300mm space between each evenly spaced Joist.

    See the Cladco PVC Installation Guide here for more details.

    Can you install my Composite or PVC Decking for me?

    Unfortunately, Cladco does not offer an installation service for any of our products. However, all products can be installed by any capable DIYer, with the easy to follow installation guides found here

    Can you add a Firepit to Composite Decking?

    Placing a firepit on your Composite Decking Boards is not recommended. Cladco Composite Decking Boards are made with part natural materials, which are not fire-resistant. Find out more about Cladco Composite Decking here.

    Does Composite Decking need to be painted or stained?

    Cladco Composite Decking Boards do not require any additional painting, staining or sanding. The low-maintenance properties of the Boards mean that they should only need the occasional clean. Cladco Decking Maintenance Guide can be found here.  Composite Decking Cleaner can be purchased here.

    Are Cladco Composite Decking Boards reversible?

    Cladco Composite Decking Boards have two sides, the Original Board has one side with narrow grooves and the other with wider grooves. Cladco recommend installing the Boards with narrow grooves facing up to benefit from the low-slip and scratch-resistant properties. See the installation guide here.

    Can you paint Cladco Composite Decking?

    We supply our Composite Decking Boards in eight colour variations and do not recommend painting our Boards.

    How many Composite Decking Boards do I need for my garden?

    Calculate how many Decking Boards, Trims and Fixings you may need for your garden with the easy to use Cladco Decking Calculator here.

    What is the best Decking to use around swimming pools?

    We recommend using PVC Decking Boards around swimming pools for their water-resistant and warp-resistant properties.

    Do I need to paint my Composite Wall Cladding Boards?

    Cladco Composite Wall Cladding Boards are available in a variety of eight colours. The low-maintenance composite material does not need to be sanded, treated or varnished. Simply select your chosen colour, install and enjoy. Please note, Cladco Composite Decking Boards cannot be painted. Find out more about Composite Wall Cladding here.

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    Prices
    Why is Composite Decking more expensive than treated wood timber?

    Composite Decking can be more expensive than traditional timber due to the higher cost of materials sourcing and manufacturing costs. As well as the additional additives, which gives the Boards their range of beneficial properties. Find out more about the difference between Timber and Composite Decking Boards here.

    How do I know how much Decking I need?

    Simply enter the dimensions of the area you wish to deck into our free Online Decking Calculator to work out how many Boards and additonal extras you'll need.

    How do I calculate how much wall cladding I need?

    With our easy-to-use Wall Cladding Calculator, you can receive an estimate on how many Boards, Fixings and accessories you may need for your project. See our Wall Calculator here.

    Why is PVC Decking more expensive than Composite Decking?

    PVC Decking Boards feature a tough ASA shell encasing a PVC core, making PVC Decking highly resistant to scratches, stains, moisture and mould. Composite Decking has resistant properties too, for example against rot, insects and UV rays, these types of Boards are not recommended to use around water features or pools, due to the risk of water absorption, expansion and contraction.

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