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Frequently Asked Questions

  • Do you have a brochure?

    Yes, download it here.

  • What is composite decking?

    Composite Decking is a mix of hard wood fibres, recycled polyethylene, bonding agent, additives and tint. It is a long lasting, hardwearing, low maintenance alternative to traditional timber decking.

  • Does the composite decking have a guarantee?

    Yes, we believe our product is of a high standard and back that up with a warranty for your peace of mind. The Hollow and Solid Grade boards have a ten year warranty provided it has been installed following our installation guidelines. For full terms and conditions please see the our Warranty page.

  • How much does the composite decking cost?

    Our decking is extremely popular due to our very low and competitive pricing. The exact price depends on the type and length of boards that you are looking to order - prices for all our products can be seen here.

  • How many decking boards will I need?

    You can use our "How much will I need?" calculator to get a simple estimate of what you will need for your decking installation, along with an indicative cost.

  • What colours does the composite decking come in?

    The decking boards are available in eight colours; Ivory, Redwood, Olive Green, Light Grey, Stone Grey, Teak, Coffee and Charcoal. Decking images showcasing each colour can be found on individual product pages, however if you would like to get a better idea of these you can order a sample pack here.

  • How much does delivery cost and how long will it take to get it?

    We always quote 10-15 working days for delivery, this ensures we can deliver our product to you in perfect condition. Our delivery page provides a full breakdown of delivery costs per postcode - further information on our delivery service can be found here.

  • What will it look like once it’s done?

    Only you can really picture that as you know the space better than anyone but we do have a gallery of images that might help you see what it could look like.

  • How do I install the decking?

    Please refer to our installation guidelines here.

  • How far apart should the supporting joists be?

    The supporting joist below the composite decking boards should be a maximum of 400mm apart. For further information on installation please see our installation guide.

  • Do you have a Composite Decking Brochure?

    Yes certainly, Please click here to download the PDF version. Or contact us directly to have a printed version posting.

  • Are the decking boards reversible?

    We advise the boards to be laid small groove side up. You may wish to lay them differently hower you may experience increased slippage and colour change when laying the boards differently, and this is done at your discretion. Whilst you can fit them either way up we recommend installing the multi-groove side up, the reverse side will be less slip resistant and will show stains and water marks far more when fitted with the multi groove side facing down.

  • Will I get a colour difference with my decking boards?

    Our composite decking boards are produced in batches and made from 60% recycled hardwood making this a natural product. For this reason slight colour variations may occur (more noticeable when purchasing different lengths of boards or when laying the boards “wide groove up”) We advise purchasing decking boards in the same lengths to avoid initial colour difference. Although we will always endeavor to pick all products from the same batch, when orders are added or amended at a later date the boards will likely be from a different batch therefore colour variation is likely. Please ensure you order the correct amount of boards on the initial order.

  • Can I amend/add to my decking order once I have placed it?

    Yes you can however please note this may slow the delivery process down. Delivery estimates are from the most recent order/amendment date.

  • What size drill bit should I use with the decking T Clip system?

    We advise using a PH2 drill bit with the T Clip screws.

  • How long does Composite Decking last?

    We offer a ten year warranty on all our boards meaning you get peace of mind with your new decking. We anticipate when looked after well composite decking will last well in excess of the ten year warranty.

  • How much is composite decking vs wood?

    Our composite decking boards are competitively priced against similar boards in the UK. Composite decking requires very little maintenance meaning your time can be spent enjoying it rather than on expensive repainting or staining. The cost of timber can vary where as our composite decking boards are priced low to stay low.

  • Can you paint a composite deck?

    Our Composite Decking is available in a range of attractive colours which are designed to last, meaning you don’t need to paint them or stain them. The boards are designed to be the colour they were originally so we would not advise painting them, only occasional cleaning to maintain their high end look. However, If you feel the need to re-paint your composite decking this is possible but you will need to ensure use a high quality Composite Wood Stain.

  • Will there be water marks on my decking?

    Water stain marks can show on any composite decking boards. In our time we have seen two types of water stains; both of which will generally disappear with exposure to a reasonable soaking of rain and general weathering. Water stains from wood tannins will occur in the early life of your deck as the natural tannins come out of the wood fibres at the surface of the composite decking. This will happen in the early weeks of your deck, and will depend on how exposed to the elements your deck is before the weathering process is complete. This type of stain can be more prominent when new decking is exposed to direct sunshine in the first few months of its life. Water stains from water pooling or dripping can happen on composite decking just like it can with many other materials/surfaces such as timber decking, glass, laminated floors etc. This can leave a “shoreline” effect. The visibility of the stain will be governed by factors such as how dirty the deck is and how quickly the water dries from the water pooling, clean as mentioned above. Again this can be exaggerated in hotter weather. Both types of marks/stains will disappear naturally over time unless, of course, you have a recurring problem that allows water to continually land on to the composite decking. I.E. A drip from a gutter will continue to make marks until the water is stopped from landing onto the water stained area. Our advice is to let the composite decking weather naturally over time and sort itself out. However, we understand you want to be proud of your new deck once installed and if you feel the need to try and remove the marks yourself then a wash with clean, hot water will wash away most marks. Do not wash your decking whilst it is hot. 1. Pour clean, hot water on the deck and let it sit for 5-10 minutes 2. Work in with soft bristle brush 3. Pressure wash (at low pressure without and wide fan) / rinse down with hot water (preferred) 4. Squeegee water off the deck with a squeegee brush 5. Mop up any wet areas with a clean sponge mop If water marks have been long standing they may require more hot water or repeated procedure.

  • Why is wooden decking called timber decking?

    Essentially, once a tree is cut down its no longer referred to as wood, its known as timber. This is quite often shouted by the person cutting the tree.

  • What’s the difference between C16 timber and C24 timber?

    C16 and C24 represent two different types of softwood timber, these numbers differentiate how quickly the timber was taken from a growing tree.

    C16 timber is taken from trees which are grown much faster than regular trees, because of this forced processes the timber can have more knots in the wood than slower grown timber. This process of fast growing and increase in knots can also make the timber less dense meaning it is weaker and not as durable as C24. The longer a tree takes to grow the denser and stronger the wood will be.

    C24 timber is approximately 50% stronger than C16 timber, this means it is more appropriate for longer spans or heavier loads. A C24 joist can bear more weight than a C16 joist thanks to the increase strength and durability within.

  • Should I choose tanalised or not tanalised timber?
    Tanalised timber in the UK is wood which has been pressure treated with chemicals to act as a barrier against weathering such as rot or against insect infestation.
    Cladco Timber Joists are high-pressure green treated with Tanalith ‘E’ preservative meaning you have peace of mind when using these externally.

  • If you cut the timber joists are they still graded as C24?

    No, if you cut the timber in the cross section or thickness then the strength of the material is altered, this means both sections of timber would need to be re-graded before use.

  • What does FSC certified mean and should it matter if it doesn't have it?

    Any responsibly sourced timber will be FSC-certified. All Cladco composite products and timber products are FSC certified. When you see the FSC logo a product, you can buy with confidence that you are helping to ensure forests are alive for generations to come. View our accreditations page

  • Can Composite Wall Cladding Add insulation to my house?

    No, it can’t, add any extra layers of insulation to your home.

  • Can Cladco Composite Wall Cladding be installed Horizontally?

    Yes, see how in our installation guide here

  • Can Cladco Composite Wall Cladding be installed Vertically?

    Yes, see how in our installation guide here

  • Can the Cladco Wall Cladding be used inside?

    Exterior Wall Cladding can be used inside a building, however, it may be trickier to work around any existing electrical features.

  • What maintenance does Composite Wall Cladding need?

    Composite Cladding materials do not need to be sanded, varnished or painted. Simply Keep the Cladding clean by brushing and hosing down as often as you please.

  • Do I need to maintain my Composite Fencing?

    Composite Fencing materials do not need to be sanded, varnished or painted. Simply Keep the Fencing clean by brushing and hosing down as often as you please.

  • Can I Lay my Composite Fencing Horizontally?

    Cladco Composite Fencing Can be installed horizontally, please see the installation guide here

  • Can I Lay my Composite Fencing Vertically?

    Can I Lay my Composite Fencing Vertically? Cladco composite fencing can only be installed vertically. Please see the installation guide here

  • What is a balustrade?

    A balustrade is a railing, or support system forming a divide between one area and another. This divide can be for safety, or aesthetic reasons. Balustrades can often be installed at the edge of a raised area such as a veranda or balcony and can be used as a prevention to stop people from falling over the edge. Balustrades are available in a range of materials, including timber, metal, composite and glass.

  • How to fit a Decking Balustrade?

    When attaching your balustrade to your decking frame, it is vital that it is installed safely and securely. Please see the Cladco Balustrade installation guide here for a step-by-step guide on how to install your Cladco Balustrade system.

  • What does Balustrade mean?

    The word, Balustrade has 17th-century Italian origins, when the word ‘balusters’ referred to the columns used in traditional Italian architecture. Today Balustrade means a row of balusters (posts) topped by a rail or a low parapet or barrier, designed for safety around areas such as raised decking’s, or balconies.

  • How to Build a Decking Balustrade?

    Balustrades can be made out of a variety of materials such as powder coated aluminium, timber, metal, composite or glass. A balustrade simply creates a protective or aesthetic divider between a one area such as a balcony and the surrounding other areas. For installation advice on how to install the powder coated aluminium balustrades, please follow our installation guide here.

  • What is the best material for a Balustrade?

    Choosing a style of Balustrade for your property is a tough decision, different materials bring distinctive styles, features and benefits. Cladco offer a premium powder coated aluminium balustrade system that has superior strength properties when compared to alternatives on the market. The great choice with Cladco aluminium balustrade is that it can be painted meaning you can ensure it compliments any installation it is attached to.

    Alternative options available on the market are timber, glass, composite or wire.

    Timber Balustrades are more likely to need constant care and maintenance and may not last as long. Glass also requires significant maintenance and thorough cleaning.

    Cladco powder coated balustrade is a superior material meaning it does not need a lot of ongoing maintenance and will stand the test of time with its long-lasting and durable properties.

    See here for more information about Cladco Aluminium Balustrades.

  • What is a staircase Balustrade?

    A staircase balustrade, is a balustrade which runs down the side of a staircase. Many architects and interior designers often refer to it as a ‘bannister’. Balustrades are usually used on the exterior of a composite decking project and can be a great way to secure off an area or set a divide between to aspects of an outdoor space.

    To install a stair case balustrade system, please call our helpful sales team on 01837 659901 who can advise you on the best solution.

  • How to work out Balustrade Spacing?

    The required spacing between balustrade posts is dependent on the width of balustrade system chosen. Cladco Profiles Balustrades are designed and manufactured as a complete section, no self-assembly or spacing required, simply install each section between the posts. Cladco Profiles offers a range of section widths, ranging from 800mm to 2400mm each at 1050mm in height.

  • How to fit Balustrade to Decking:

    Balustrades can be fitted with ease to Cladco Composite or PVC decking. See the easy-to-follow installation guide here:

  • What is the difference between a Balustrade and a Handrail?

    A balustrade system is made using vertical posts which have vertical or horizontal rows between the sections. Balustrades are often supplied with a handrail section at the top for a comfortable grip when using the balustrade for support.

    Handrails are often a section of material which can be used for support or guides, along corridors or upstairs, designed as a curved section which can comfortably be gripped by a hand.

    Cladco balustrade system incorporates an easy to hold handrail across the top of the balustrade system matched to the same powder coated material.

  • Is planning permission required for a balustrade installation?

    Planning permission is a tricky topic to understand, essentially if your project, which requires a balustrade, is defined as ‘out of character’ or ‘detrimental to the local environment’ or if you are planning on building in a conservation area, then planning permission may need to be acquired. Check with your local planning department, building surveyor or local authority before beginning work if you’re in doubt.

  • Will aluminium Balustrades scratch or rust?

    Aluminium balustrades are less likely to scratch or rust. Aluminium is a durable and highly resistant material which will not corrode or rust over time. The perfect material for outdoor installations. Should any damage occur to the material, this may damage the exterior surface integrity and should be painted at first chance.

  • Balustrades made with Powder coated material, do they rust?

    The powder coating on aluminium balustrades is a thick, dense finish, providing the balustrade with a durable long-lasting finish. With a number of benefits:

    1. The thick coating protects the material from scratching, fading and rusting.

    2. The coating can be applied quickly and easily, only one coat is necessary to see results.

    3. Colours or other custom finishes can be added to the powder coating for a unique and stylised protective look.

    4. Adding a powder coating to your aluminium balustrades produces less volatile organic compounds than alternative finishing processes, making it more environmentally friendly

    5. As the powder coating is applied using a heated spray, an even finish across all surfaces occurs with no drips or traces of application. A smooth, seamless finish.

  • How strong is the Cladco Aluminium Balustrade?

    Cladco Aluminium Balustrade is stronger than timber or composite options, as it is not subject to rot, warping or splinters. Cladco Balustrade is a superior strength choice of balustrade offering peace of mind when installed on any project.

  • What are some of the benefits of the Cladco Aluminium Balustrade system?

    Cladco powder coated aluminium balustrade systems can be painted in any colour you like, to complement or contrast your property.

    - Balustrades are corrosion resistant and do not need to be painted, sealed or varnished like traditional timber balustrades. Cladco balustrades require less maintenance overall than alternatives such as glass.

    - If you’re pairing the balustrade to your composite or PVC decking, the balustrade material offers a superior look and finish off the decking area to a high-end standard. The low maintenance material means there is no need to constantly clean or maintain it as you would with a glass balustrade.

    - Airflow can travel freely with this balustrade unlike solid sections of glass or timber. The design of the balustrade ensures high winds will not affect the integrity.

    - The powder coated aluminium balustrades sections are simple to install, with a full fixing and installation guide available, please see here.

    - Unlike Glass materials, aluminium is easy to cut to size, any competent DIYer should be able to fix and install the balustrade with relative ease.

    - Unlike timber where the colours can vary and fade over time, aluminium colours stay uniformed and will not fade over time.

    - Unlike glass, which will show smudges finger marks and dirt easily, aluminium balustrades do not require regular cleaning.

  • What if I live near the coast? Will the sea air effect the aluminium material?

    Cladco Coated Aluminium Balustrade is suitable for any location. Thanks to the corrosion-resistant properties found in aluminium, unlike steel and timber the material will not suffer extensive corrosion due to exposure to sea air.

  • How to Paint over Powder Coated Aluminium

    1. Clean the Substrate

    - Remove any grease or dirt which could inhibit the subsequent coating from attaching. Ensure all dirt particles are removed. This can be done either by hand with a sponge and soap, or if the surface has a lot of dirt, pressure washing with an alkaline-based degreasing detergent can be used. Ensure all washing products are thoroughly rinsed off leave the balustrade to dry

    - 2. Remove Corrosion

    - If the balustrade is older, the powder-coating on the material may have started to corrode, leaving a small number of corrosion deposits. Ensure your powder coating does not show signs of breaking down if so, the coating will need to be stripped off. A chalky, white residue over the powder coating is a form of rust and must be removed, a nylon scouring pad will work, alternately a power sander will remove any red, white or corrosion, leaving a plain metal surface. Once all rust and corrosive coating has been removed, ensure any dust is cleared thoroughly.

    - 3. Abrade the Metal Surface

    - One of the most difficult obstacles in painting over the powder coating is ensuring the new coating bonds to the aluminium. Sanding the substrate removes the gloss from the original powder coating in order to provide a key so that the fresh coating will stick. If parts of the powder coating remain it is important to feather the edges, so that there aren’t any bumps or ridges on the surface. Once this is done, ensure any dust or residue is removed.

    - 4. Mask off Adjacent Surfaces

    - Some areas may need to be protected from the primer or paint. Areas can be covered with decorators’ tape, masking paper or sheeting, preventing the surfaces becoming resprayed or over-sprayed.

    - 5. Prime the Substrate

    - As soon as the metalwork is cleaned, removed of any rust and thoroughly dried. The areas can be primed and left to cure, it is best to do this as soon as possible, so the exposed areas do not get dirty or oxidised. Certain primers are appropriate for different alloys, ensure the correct primer is used for the different alloys and aluminium. To check if you’re using the correct primer, apply to a small area if the primer smears or can be wiped off with ease, then further abrading is needed.

    - 6. Spray Apply the Top Coat

    - There are many top-coats available on the market, ensure you purchase the top-coat designed for the material you wish to paint. A top coat can be selected in a choice of colours and gloss levels appropriate for painting over powder-coated aluminium, but it is crucial to select the right one. The top layer needs to be chosen to adhere to the primer or directly on to the aluminium if a primer hasn’t been used. Again, a professional spray-painting company will ensure the most appropriate product is used.